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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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PWRFISHING

April 6, 2026

5  out of  5
rating by PWRFISHING
"Randy Peppers and all the office staff are just the best in the business of insurance matters."
We responded:
"Thank you for the fantastic review, PWRFISHING! We are always here to help with your insurance needs here in Springfield . "
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Emily Plummer

April 3, 2026

5  out of  5
rating by Emily Plummer
"We’ve been with State Farm for over 10 years. Karl and Gina are always so helpful and they take the time to explain our policy in a way that we can understand."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Randy Peper’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Ally Thomas

April 1, 2026

5  out of  5
rating by Ally Thomas
"It was a wonderful experience. I am so thankful that I have switched to State Farm"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Randy Peper’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Stephanie Smiles

March 26, 2026

5  out of  5
rating by Stephanie Smiles
"I spoke with Karl F. and he was absolutely wonderful! I was with GEICO and made the switch to State Farm and they are saving me $460! Highly recommend if you want to save money and have people that listen to you!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Randy Peper’s Team. "
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steven blair

March 23, 2026

5  out of  5
rating by steven blair
"Worked with Karl Fannin when I switched from Geico to State Farm. Karl was very efficient, knowledgeable, professional and attentive. Saved me thousands of dollars per year on combined coverages for homes, autos and "toys." Five-star rating is well-deserved."
We responded:
"Thanks so much for the amazing review, steven! We really appreciate your support here in Springfield . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Mandi Hart

March 19, 2026

5  out of  5
rating by Mandi Hart
"I have been with Randy Peper and Karl for several years now and have always received prompt and excellent service with the multiple car changes and rental insurance I've made. They, as well as Gina are really friendly and easy to work with."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Steven Trask

March 19, 2026

5  out of  5
rating by Steven Trask
"I called by phone and spoke to Mr. Karl Fannin yesterday, March 18, 20026. Mr. Fannin listened and pursued to prepare and send a copy of our Policy along with the division of the cost of the insurance. Already received the requested information. Thank you"
We responded:
"Wow, thank you for the 5-star review, Steven! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Ray Tomassi

March 17, 2026

5  out of  5
rating by Ray Tomassi
"The perfect place to find all your Insurance needs. Gina is the best, I have found, there for everything I need."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Randy Peper’s Team! We deeply appreciate your kind words here in Springfield . "
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Brittney Brayfield

March 9, 2026

5  out of  5
rating by Brittney Brayfield
"Easy to work with and always answers all my questions."
We responded:
"Brittney, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Randy Peper’s Team here in our Springfield office. "
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Brandon Lauer

March 7, 2026

5  out of  5
rating by Brandon Lauer
"Gina has been helping me for over five years now. She consistently goes above and beyond for me. If she doesn’t know the answer to one of my questions, she always finds out and promptly gets back to me with the information. She has truly been a blessing to work with. Great agency!"
We responded:
"We are grateful for your 5-star review, Brandon! Thanks for taking a moment to share your positive rating of State Farm Agent Randy Peper’s Team here in Springfield . "
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Jodee Dorrough

March 4, 2026

5  out of  5
rating by Jodee Dorrough
"Great experience getting my new insurance policy with State Farm. The process was straightforward, and the representative took time to explain my coverage so I understood exactly what I was getting. I appreciate the helpful customer service and smooth setup. Thank you Carl!"
We responded:
"We are grateful for your 5-star review, Jodee! Thanks for taking a moment to share your positive rating of State Farm Agent Randy Peper’s Team here in Springfield . "
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Joe Long

February 27, 2026

5  out of  5
rating by Joe Long
"I’ve been with Randy’s office for over 20years and everyone has always been great to talk with. Especially want to call out Gina! I had a bunch of different options I wanted to explore and she was very willing to accommodate all my questions. She was even thorough enough to give me some other options I hadn’t thought of. And on top of all this, Gina was super pleasant and fun to talk with. Definitely recommend Gina and everyone in Randy’s office!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Randy Peper’s Team! We deeply appreciate your kind words here in Springfield . "
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Ronnie Rowden

February 20, 2026

5  out of  5
rating by Ronnie Rowden
"I thank you very much you all have been great to us Randy Peper and his team are the best I thank you your ten stars to us"
We responded:
"Wow, thank you for the 5-star review, Ronnie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Myk Fodor

January 21, 2026

5  out of  5
rating by Myk Fodor
"Randy was great. Thorough, quick and efficient and got me an insuramce rate that was almost 1/3 of my previous insurere. 5 stars"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Carrie Smith

January 19, 2026

5  out of  5
rating by Carrie Smith
"Gina Blecha at State Farm was wonderful to work with. She took the time to review my home and auto policies and was able to save me money without sacrificing coverage. She was knowledgeable, responsive, and made the entire process easy. I highly recommend working with Gina if you’re looking for great service and real savings."
We responded:
"We appreciate your review, Carrie. We are so happy that you had such a wonderful experience with State Farm Agent Randy Peper’s Team here in Springfield ! "
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naiesha moad

December 22, 2025

5  out of  5
rating by naiesha moad
"I’ve been with State Farm for over 10 years, and I recently had to file my first claim. The process was surprisingly easy and stress-free. I really love having a personal agent, Gina always makes herself available whenever I have questions or concerns. Everything was handled clearly and efficiently, and this experience truly confirmed that I made the right choice. Highly recommend State Farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Charity Hunsaker

December 17, 2025

5  out of  5
rating by Charity Hunsaker
"I recently switched back to state farm and had the best interaction I've ever had with an agent, Gina was so great about explaining in detail how homeowners insurance works and had such patience while helping me. Thank you so much!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Craig B.

December 12, 2025

5  out of  5
rating by Craig B.
"Nothing but professionalism, anytime I need to call and ask a question reguarding my policy. Best agency I've used over the last 4 decades of driving."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ashleigh Hacker

September 25, 2025

5  out of  5
rating by Ashleigh Hacker
"I am over the moon excited to share that State Farm is saving me just shy of $3000 a year on my homeowners insurance (previously through Homesite/Geico), AND we also have cheaper monthly car insurance premium rates than Progressive. I know bundling typically saves money, but we have never had this much of a difference in rates before and I am so happy. Getting quotes was very easy, their system is able to pull data so you don't have to dig through paperwork. Immediate and excellent customer service. Karl helped us out and he was awesome. Thank you State Farm!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Greg Smith

September 22, 2025

5  out of  5
rating by Greg Smith
"I was involved in an accident in another state. I hit a Coyote. Not a lot of damage but significant. I called and talked to Karl Fannin at Stated Farm and thats all it took. Karl helped me with a rental at Enterprise and Crash Champions for the repair. My car was done in a week. NO HASSLES AT ALL. Thank you Karl for all your help…… Randy Peper State Farm Ins….."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Christina Walter-Lang

September 15, 2025

5  out of  5
rating by Christina Walter-Lang
"Great, professional and well established agency!!! Highly recommend choosing Randall Peper as your State Farm agent!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jessica Phillips

May 28, 2025

5  out of  5
rating by Jessica Phillips
"Everyone in that office is wonderful. This agency really works with you to provide the best service possible."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Joe

April 17, 2025

5  out of  5
rating by Joe
"Everyone is very friendly and helpful, and best of all they've saved me a lot of money. Highly recommend and won't go anywhere else"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Angela m

April 10, 2025

5  out of  5
rating by Angela m
"The most helpful, friendly insurance family I've ever had. I've had so many changes to my policies (home and auto), and they took care of me and my kids at every stage. No matter where I'm at, they've got me covered! I truly LOVE them!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jeff Skinner

March 5, 2025

5  out of  5
rating by Jeff Skinner
"Always a pleasure doing business with them"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."